Refund Policy
Automateed sells access to digital tools, generation credits, and downloadable outputs. Our standard policy is that completed purchases are final, subject to the limited exceptions below and any consumer rights that cannot lawfully be excluded. This page explains the policy and how to contact us about a billing problem.
1. Try Before You Buy – Free 5,000-Word Trial
Every account can generate up to 5,000 words of AI content with Automateed completely free, before any payment is required. This is more than enough to evaluate writing quality, workflow, eBook output, and overall fit. We strongly encourage you to use the free trial before purchasing a plan, credit pack, or lifetime license.
2. Standard Refund Policy
Because Automateed delivers digital goods (AI text, images, eBooks, downloadable files, credits, and platform access) that can be used and downloaded promptly after purchase, we ordinarily do not offer returns, partial credits, or pro-rated refunds once the purchased service, credits, or files have been made available. Unless the checkout or purchase page for a specific offer states a different condition, this standard policy applies to:
- Monthly or annual subscriptions (current and renewal periods)
- One-time credit packs and top-ups
- Lifetime licenses and lifetime deals
- Add-on services and individual feature unlocks
- Credits already consumed or content already generated / downloaded
Checkout displays links to our Terms of Service and Privacy Policy, and our purchase pages display the applicable refund notice. Nothing in this policy removes a refund, cancellation, or withdrawal right that applicable law does not allow us to exclude (see Section 6 below).
3. Subscription Cancellations
You can cancel a directly billed subscription from the cancellation controls in your account or by emailing us. App-store subscriptions must be canceled through the applicable store. Cancellation stops later renewals and normally takes effect at the end of the current paid period. A completed charge is handled separately under the standard policy and exceptions on this page.
4. Requests We Review
Contact us with the order details if any of the following applies. We will review the payment record, delivery status, product-specific terms, and information from the applicable payment provider:
- Duplicate or accidental charges caused by a payment-processor or platform error.
- Fraudulent or unauthorized transactions — if you believe your card or account was used without your permission, contact us promptly at stefan@automateed.com. We will review the record and, where appropriate, work with Stripe, PayPal, the app store, or the card issuer.
- Total non-delivery caused by a verified, sustained outage on our side that prevented you from accessing the service you paid for — and which we were unable to remedy within a reasonable time.
- A product-specific promise or promotion that expressly provides a refund or reversal on stated conditions. The conditions displayed for that offer control over the standard policy on this page.
A change of mind, unused credits, failure to cancel before renewal, or dissatisfaction with generated wording does not by itself qualify for a refund. This does not affect a product-specific promise or a right that applicable law does not allow us to exclude.
5. Billing Questions and Disputes
If something feels wrong with your order, please email stefan@automateed.com with the account email, order ID, payment provider, and a short description of the issue. Contacting us can help us locate the transaction and explain the available next step. It does not waive any dispute or consumer right available to you.
6. EU / UK Consumers
If you are an EU or UK consumer, mandatory consumer-protection rules may give you cancellation, withdrawal, or refund rights that differ from our standard policy. Those rights can depend on what you purchased, when access or performance began, and the notices and choices shown at checkout. We do not treat simply visiting the site or using a free preview as a waiver of statutory rights. Contact us with your order details if you believe a mandatory right applies to your purchase.
7. How to Contact Us
For billing questions, suspected fraud, duplicate charges, technical issues, or anything else related to your account, email stefan@automateed.com with your order ID or the email you used at checkout. If a refund or reversal is approved, it is sent to the original payment method; the payment provider and financial institution control when it appears on your statement.
By purchasing any product on Automateed you confirm that you have read, understood, and agreed to this Refund Policy together with our Terms of Service and Privacy Policy.