60-second summary
Quick answer
Keep the project ID, check the existing item in Book Studio or Library, retry once only from the offered control, and report the exact time and action if the same request fails again.
Before you start
What you need
- Sign in to the Automateed account that owns the relevant project or purchase.
- Have the project, source file or account setting needed for “Keep the project ID” ready before changing anything.
Procedure
Complete the task step by step
- 01
Keep the project ID
If the job record exists, copy its numeric ID before retrying.
Current app screen
A Network Error does not prove the background job stopped. Check the original project before resubmitting. - 02
Check account status
Refresh once and verify the project did not continue in the background.
- 03
Shorten an extreme instruction
Very large pasted inputs can exceed a request or model limit; preserve a copy before editing.
- 04
Retry once from the project
Use the provided retry control rather than creating multiple duplicate jobs.
- 05
Report exact time and action
Support can trace the failure more reliably with account email, project ID and timestamp.
Success check
Confirm that it worked
- The expected result from “Report exact time and action” is visible in the relevant Automateed screen or exported file.
- Refresh the page once and confirm the saved state remains unchanged.
Important notes
- Available controls can differ by book type, plan and current project status.
- Review generated content, facts, usage rights and final files before publishing or selling.
Troubleshooting
If it still does not work
The browser shows Network Error but the job exists in Library
Treat the Library record as the source of truth. Open it once and check progress before retrying; the browser request can disconnect while background generation continues.
No project was created at all
Check the connection, shorten unusually large pasted instructions, reload the creation page and submit once. If it repeats, report the timestamp and creation type to support.
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