60-second summary
Quick answer
Record the title, type, account email, page URL, exact time and action, then inspect the existing Book Studio item. The current card does not show a numeric project ID; retry once only when that same item offers Retry generation.
Before you start
What you need
- Record the book title and type, signed-in account email, exact time, attempted action and current page URL.
- Check whether the existing Book Studio card is Creating, Stalled, Needs attention or already completed before trying again.
Procedure
Complete the task step by step
- 01
Record the task context
Keep the book title and type, account email, exact time, action and current page URL; the Book Studio card does not show a numeric project ID.
- 02
Check the existing Library item
A browser connection error can occur while generation continues in the background, so inspect the original project before doing anything else.
- 03
Read the current status
Queued or Creating should be left to continue; Stalled or Needs attention may expose Retry generation for supported formats.
- 04
Retry only when offered
Use one Retry generation action on the existing item; do not create multiple duplicate jobs.
- 05
Report the evidence
If the same item cannot progress or retry, send support the recorded title, type, page URL, time and exact action.
Success check
Confirm that it worked
- The existing project resumes progress and eventually reaches its ready state.
- When the supported Retry generation action is used once, the existing job is queued without charging again.
Important notes
- Retry generation is conditional and appears only for a failed or stalled project whose format exposes retry capability.
- A browser network failure can occur while generation continues in the background, and the current Book Studio card does not visibly expose a numeric Project ID.
Troubleshooting
If it still does not work
Network Error appears but the project card exists
Open or inspect the existing card and wait for its current state before using Retry generation; do not submit a duplicate book.
No project card or generation result was created
Restore connectivity, reload the creation page once and submit one new attempt; if it repeats, report the title, type, timestamp, account and page URL.
Related guides
Go deeper