Automateed Help
Troubleshooting
Resolve common generation, cover-sync and credit-fulfillment problems.
What this section covers
Work in the correct product area
These procedures separate temporary browser or cache symptoms from actual project, image, or payment failures. The first check is always the stored project or transaction—not a second submission.
A useful support report identifies the account, relevant title or payment reference, page URL, exact action, timestamp, and visible result without exposing a password, full card number, or private key.
After using these guides, you can:
- Check whether generation continued after a network interruption.
- Locate which surface still holds an older image reference.
- Reconcile a completed payment with the intended credit balance.
In this section
Choose the task you need to complete
Fix a Network Error during generation
Separate a temporary connection failure from a rejected or incomplete generation job.
4 min read
Fix a cover or image that has not updated
Handle upload timing and cached images without creating duplicate assets.
4 min read
Fix missing credits after payment
Confirm a completed top-up and restore the correct balance.
4 min read