60-second summary
Quick answer
Do not buy again. Confirm the receipt, product, amount and payment time, refresh Subscription Info, then send support that evidence with the account email so the payment can be reconciled.
Before you start
What you need
- Sign in to the Automateed account that owns the relevant project or purchase.
- Have the project, source file or account setting needed for “Confirm the Stripe or PayPal receipt” ready before changing anything.
Procedure
Complete the task step by step
- 01
Confirm the Stripe or PayPal receipt
Make sure the payment is completed rather than pending or failed.
Current app screen
Record the selected credit type, quantity and price before checkout; those details identify the intended package if fulfillment fails. - 02
Check the purchased product
A book-credit package does not update an image-credit balance.
- 03
Refresh Subscription Info
Allow the payment webhook a short time to update the account.
- 04
Contact support with evidence
Send the account email, receipt number, amount and purchase time. Never send full card details.
Success check
Confirm that it worked
- The expected result from “Contact support with evidence” is visible in the relevant Automateed screen or exported file.
- Refresh the page once and confirm the saved state remains unchanged.
Important notes
- Available controls can differ by book type, plan and current project status.
- Review generated content, facts, usage rights and final files before publishing or selling.
Troubleshooting
If it still does not work
The receipt is successful but credits are still unchanged
Send support the account email, receipt number, payment amount and payment time. Do not repeat the purchase; the payment event can be reconciled against the intended credit package.
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